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General Information

What is PennOpen Pass?

PennOpen Pass is a daily symptom tracker designed to reduce the risk of COVID-19 spreading within the Penn community. After a one-time enrollment process, users complete symptom checks before the start of each day. Users who report no symptoms and no recent contact with someone who may have COVID-19 get a Green Pass. Users who receive a Red Pass are directed to assistance and follow up tailored to their individual needs.

What is the purpose of PennOpen Pass?

PennOpen Pass is part of Penn’s strategy to reduce the risk of COVID-19 spreading within the Penn community. The purpose of this program is to:

  1. Identify individuals whose health may be at risk or may pose health risks to others,
  2. Support those individuals to receive assistance, which may include COVID-19 testing, self-isolation, contact tracing, and medical care, and
  3. Monitor trends related to COVID-19 to enable timely allocation of resources for campus health and safety.

Who is eligible for PennOpen Pass?

The following user groups are currently supported to use the tool:

  • Faculty, postdocs, students, and staff with PennKey or UPHS credentials
  • Vendors and contractors with PennKey, UPHS credentials, or PennPath

The following are not supported to use the tool:

  • Patients and inpatient visitors
  • Outpatient companions

How do I provide feedback about PennOpen Pass?

We welcome your feedback via our webform.

Usage

How often do faculty, postdocs, staff, and students need to use PennOpen Pass?

Faculty, postdocs, students, and staff returning to campus are required to complete daily symptom checks using PennOpen Pass. Symptom checks must be completed before the start of each day, including on weekends, to reduce the risk that any COVID-19 case could lead to an outbreak. Daily symptom tracking enables PennOpen Pass to act as an early warning system of potential COVID-19 infections on campus. If COVID-19 cases are diagnosed, clinical staff and contact tracers will respond quickly to contain spread and connect individuals at risk to care in an expedited manner. For persons working or learning remotely 100% of the time, PennOpen Pass still provides access to expedited clinical guidance should a need arise.

I am a vendor or contractor coming to campus. How often do I need to use PennOpen Pass?

Vendors or contractors are required to complete symptom checks using PennOpen Pass on the days they visit campus. If you are a vendor or contractor who routinely reports to campus, you should plan to use PennOpen Pass on a daily basis. Daily tracking is critical to reducing the potential spread of COVID-19 as it will enable your health care provider to act quickly if COVID-19 is detected.

When should symptom checks be completed?

You should complete your symptom check before the start of your work or school day. If you are reporting to campus, your symptom check must be completed before you arrive on campus. This will give you time to change your plans and notify your supervisor or other points of contact if you have symptoms or potential exposure.

When does my Green Pass expire?

Green Passes expire at 4AM every day. To generate a new pass, perform a symptom check by logging in at PennOpen Pass.

I am returning to campus after working or learning remotely 100% of the time. When should I start my daily symptom checks?

Individuals returning to campus after working or learning remotely 100% of the time should begin performing daily symptom checks using PennOpen Pass at least one week before their scheduled return to campus. It is most important to complete your daily symptom check on the day you are returning to campus before you arrive on campus.

I am going back to working or learning remotely 100% of the time after being on campus. For how long should I do daily symptom checks?

Individuals going back to working or learning remotely 100% of the time after being on campus should perform one week of daily symptom checks following their last day on campus.

What are the Principles of Responsible Conduct?

Faculty and staff are expected to follow the Principles of Responsible Conduct in their use of PennOpen Pass.

What is the Student Campus Compact?

Students are expected to follow the Student Campus Compact in their use of PennOpen Pass.

Is time spent using PennOpen Pass compensable?

The time spent using PennOpen Pass is de minimis and is not compensable work time for hourly paid staff under law.

How do I complete PennOpen Pass on days I cannot use electronic devices due to religious observance?

If you are on campus on a day when you cannot use electronic devices due to religious observance, please use the verbal attestation lane at building entrances. If you are not coming to campus, please monitor yourself for symptoms and potential exposure. If you receive a red pass or experience symptoms or potential exposure, contact the PennOpen Pass Call Center at 215-573-6355 or call Student Health Service at 215-746-3535 to seek guidance on next steps.

I am a patient who has an outpatient appointment at a Penn Medicine facility.

Your Penn Medicine health care practitioner will contact you to screen you for symptoms and exposure to COVID-19. The Penn Medicine facility will have procedures to admit patients with outpatient appointments.

I wish to accompany a patient who has an outpatient appointment at a Penn Medicine location.

Visitors are permitted to join outpatient appointments at Penn Medicine facilities only when there is a need to facilitate care. Visitors need to be approved in advance. If you need to accompany a patient in order to help facilitate care, please call the practice to determine your eligibility. The practice may provide you with a "Companion Pass," which is an acceptable alternative to PennOpen Pass for authorized visitors at outpatient practices (PennOpen Pass will not be acceptable). Companion Pass requires the completion of a COVID-19 screening questionnaire.

I am a vendor or contractor coming to campus. How often do I need to use PennOpen Pass?

Vendors or contractors are required to complete symptom checks using PennOpen Pass on the days they visit campus. If you are a regular visitor, such as a vendor or contractor who routinely reports to campus, you should plan to use PennOpen Pass on a daily basis. Daily tracking is critical to reduce the potential spread of COVID-19 and it will enable your health care provider to act quickly if there is a concern for COVID-19.

Pass Status

What happens if I get a Green Pass?

Users who report no symptoms and no recent contact with someone who may have COVID-19 get a Green Pass. This means you are “cleared” for the day. Individuals reporting to campus will be expected to show their Green Pass on entry into buildings, wear a face covering, and practice physical distancing.

What happens if I get a Red Pass?

Users who receive a Red Pass will be directed to assistance and follow up tailored to their individual needs. It is important to read the instructions provided on your Red Pass carefully and follow them right away. Our goal is to get things back to normal quickly, for you and the Penn community.

  1. Do not come to work/class in-person.
  2. Stay home, wear a face covering, and avoid contact with others - including those you live with.
  3. Faculty, staff, and students should call the PennOpen Pass Call Center at 215-573-6355 to determine if COVID-19 testing is needed and receive guidance on next steps. Vendors and contractors should contact their health care provider.
  4. Vendors and contractors with a Red Pass, or who answer “Yes” to verbal attestation signs, are not permitted into Penn buildings. Contact your health care provider immediately for guidance and stay home, avoiding contact with others. Red passes for vendors and contractors expire daily at 4 AM. If you received the Red Pass in error and do not have symptoms or recent exposure, or when you are cleared for return by your health care provider, you can retake your symptom check.
  5. Faculty and staff should call their manager/department chair.

I made a mistake on the symptom check.

If you do not get a Green Pass as a result of a genuine mistake, you can retake the symptom check at PennOpen Pass to correct your answer. When you submit your answers, you certify that the information is true and correct to the best of your knowledge.

Will I be locked out of my dorm if I don’t get a Green Pass?

No, you will not be prevented from getting back into your own College House/Sansom if you do not have a Green Pass. Please be sure to follow the instructions in PennOpen Pass, but your College House is where we want you to go to stay safe if you need to quarantine. Security and building managers at all dorms will be trained on PennOpen Pass, and there will be someone on-site at all dorms 24/7 to make sure you get back into your dorm safely.

I have a green pass but I am sick/feel unwell.

Do not come to work or class in-person if you are sick or feel unwell, even if you have a Green Pass. Contact your health care provider for guidance. PennOpen Pass is a screening tool to help identify people who need COVID-19 testing to reduce the risk of an outbreak. It does not screen you for other illnesses – and if you have other symptoms you may be contagious with something else.

My red pass was cleared to green but I’m still experiencing the same symptoms I originally reported or continue to be exposed to the COVID-19 individual. What answers do I provide in future daily PennOpen Pass symptom checks?

If you spoke to a clinician from the PennOpen Pass Call Center, Occupational Medicine, Infection Control, or Campus Health about your symptoms and/or contact exposure when you received your red pass, only indicate the same symptoms or contact exposure if you experience a change in symptoms or your exposure context changed.

If your red pass was cleared to green automatically because of how you answered follow-up questions, only indicate the same symptoms or contact exposure if you experience a change in symptoms or your exposure context changed.

Testing

Where do I go for testing? Do I need an order?

You may be directed to COVID-19 testing based on your symptoms or potential exposure. For faculty, staff, and students, the PennOpen Pass Call Center will help you get an order for testing and find a location. Call us at 215-573-6355. When you go for testing, wear a face covering and practice physical distancing. Faculty, staff, and students who go to testing sites outside of Penn Medicine will need to provide documentation of their test results to Occupational Medicine (faculty/staff) or Campus Health (students) to be cleared to return to work/school.

How will I get my results?

Faculty and staff will be called by the PennOpen Pass Call Center and students will be contacted by Campus Health with test results and guidance on next steps. If you go to a Penn Medicine test site, you can also access your result from MyPennMedicine.

What should I do while I wait for my results?

Do not come to work or class while you’re waiting for test results. It is important that you stay home and avoid contact with others, including the people you live with. If you must leave your home, wear a face covering and practice physical distancing. Faculty and staff should inform their manager/department chair if they need to be out of work for more than one day due to a delay in obtaining their test results or being told to be out of work by Occupational Medicine.

How do I report my time?

For University employees, refer to the COVID-19 Sick Time and Leave Guidance. For UPHS employees, refer to the UPHS Human Resources COVID-19 Guidelines (you must be on the UPHS network or logged in via VPN to access this resource). If your supervisor has questions, please ask them to contact the PennOpen Pass Call Center at 215-573-6355.

What will happen if I test positive for COVID-19?

Faculty and staff will receive guidance on what to do next from Penn Medicine’s Occupational Medicine team and students will be contacted by Campus Health.

Will contact tracing be conducted?

Contact tracing can help reduce the risk of COVID-19 spread. Student contact tracing will be handled by Campus Health. If you are a University employee, someone from Environmental Health & Radiation Safety (EHRS) or the Center for Public Health Initiatives (CPHI) will contact you. If you are a UPHS employee, someone from Penn Medicine Infection Control or the Center for Public Health Initiatives (CPHI) will contact you.

When can I return to work/class in-person?

If you test positive for COVID-19, Occupational Medicine (faculty/staff) or Campus Health (students) will work with you to determine when you can return to work/class in-person. Your return date will depend on a number of factors. If you are ill otherwise and do not have COVID-19, your own health care provider or Student Health Services will determine when you can return to work/class.

As a vendor or contractor, how do I reset my pass?

If you have symptoms or potential recent exposure, please contact your health care provider for guidance. When you are cleared by your provider, you can retake your symptom check on PennOpen Pass.

What is the cost of testing at Penn Medicine for University of Pennsylvania faculty and staff / UPHS staff?

Penn Medicine appreciates the challenging time we are all facing during this national emergency. We do not want you to worry about how you will pay for a COVID test should you need one. If you have health insurance coverage, the majority of health plans are waiving any patient responsibility in full. For those without healthcare insurance or eligibility for any government programs, Penn Medicine will not bill you for the COVID test.

What is the cost of testing at Penn Medicine for Penn students?

The Penn Student Insurance Plan (PSIP) covers COVID-19 testing. If you are directed to testing by PennOpen Pass due to symptoms or exposure, other U.S. insurance plans should cover the cost of the testing under the Families First Coronavirus Response Act. The Act requires U.S. health plans to fully pay for COVID-19 testing deemed “medically necessary.” Contact your health insurance company with questions. If you do not have insurance coverage for COVID-19 testing and are required to be tested by PennOpen Pass, the University will cover the cost of testing.

Do I need documentation to show that I am cleared to return?

Campus Health (for students) or Occupational Medicine (for faculty/staff) will clear you for return by talking to you about your test results and symptoms. Do not return to work or class in-person until you are cleared. If you have a COVID-19 test done outside of Penn Medicine, please be ready to provide documentation of your test result to Campus Health or Occupational Medicine. You do not need to provide documentation of clearance to your manager, professor, or other supervisor. When you are cleared, restart PennOpen Pass daily screenings.

Access

How do I save or share my Green Pass?

Use the “Email” and “Text” buttons on the Green Pass to send the pass to yourself. This will allow you to quickly access your Green Pass when you arrive on campus or move between buildings. You can also print your pass or take a screenshot on your phone.

I don’t have a phone or my phone is broken/lost.

If you have PennKey, UPHS credentials, or PennPath, you can complete your daily symptom check on a computer on the PennOpen Pass website and print your Green Pass. If you do not have access to a computer or printer, follow the check-in process at your building for people without PennOpen Pass.

How can Penn faculty, staff, and students living outside the United States access PennOpen Pass?

Penn faculty, staff, and students living outside the United States can access PennOpen Pass using the University’s VPN client. See the VPN Getting Started Guide for instructions.

Why am I being asked to meet additional criteria to gain entrance to some buildings?

Due to the phased implementation of PennOpen Pass, some University and health system buildings may require users to meet additional criteria to gain entrance. We ask that PennOpen Pass users be sensitive to and comply with additional local procedures. For example, HUP currently requires thermal screening regardless of whether or not you have a Green Pass to show.

Are there special COVID-19 ridership requirements I need to know before riding Penn Transit?

Yes. In addition to displaying a valid institutional identification card, all Penn Transit riders will be required to display a Green Pass in a manner consistent with the current protocols for building entry on campus. Individuals who do not have access to the PennOpen Pass program must either display their respective institution’s valid COVID screening pass or participate in driver-conducted screening and offer their verbal attestation. Individuals who respond “Yes” to any of the attestation criteria will not be allowed to ride in the vehicle.

How do I use the PennOpen Pass QR Code?

The QR Code is a convenient alternative to entering the PennOpen Pass website address in your smartphone’s browser. You must have a QR Code reader installed on your smartphone. Open the QR Code reader on your phone. Hold your device over the QR Code displayed on PennOpen Pass signage so that the code is clearly visible within your smartphone’s screen. Follow the steps of your QR Code reader to get access to the PennOpen Pass website.

Settings

I want to sign-up for text reminders

You can sign-up for a daily text reminder and set your reminder time in your PennOpen Pass profile.

I want to change my text reminder time

Log-in to PennOpen Pass and edit your profile to change your reminder time.

I don’t want to text messages from PennOpen Pass

If you do not want to receive text reminders, text back STOP. You will need to complete the symptom check via the website. Bookmark the link for easy access. Text back START at any time to begin receiving texts again from PennOpen Pass.

I work a variable schedule

If you are using your smartphone to receive text messages, explore your phone settings for “do not disturb” or “silent notifications.”

Privacy

How is my data protected?

We are committed to protecting the privacy and security of your data. See the PennOpen Pass Privacy Statement for more information.

Who developed the PennOpen Pass application?

PennOpen Pass is a homegrown product developed by the Penn Medicine Information Services software development team.

Who has reviewed the software?

The functionality of the application, and the data that it stores, has been reviewed by the University’s legal and privacy offices. The Penn Medicine Information Security team has reviewed the application to ensure that it is secure.

Do I need to install PennOpen Pass on my phone?

You do not need to install PennOpen Pass on your phone. PennOpen Pass is a mobile friendly website that runs in your phone or computer’s web browser, just like any other website that you would visit.

Does PennOpen Pass have access to data on my phone, such as photos, location data, etc.?

PennOpen Pass does not access the personal data on your phone. The application only stores information related to your completion of each day’s symptom survey. This data is stored in our secure database, hosted on our internally managed servers.

What is the data retention policy for PennOpen Pass?

PennOpen Pass stores information related to your completion of each day’s symptom survey in its secure database, hosted by Penn Medicine. Survey responses are not stored locally on your phone. Personally identifying information for each day’s symptom survey will be retained for 30 days at which time it will be securely deleted, unless otherwise required by law, so that the answers will no longer be associated with you.