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  • Faculty, students, and staff with questions about their pass status or instructions should contact the PennOpen Pass Call Center at 215-573-6355. Individuals who contact the Call Center outside of normal operating hours will have the option to request a call back from a specialist. Effective June 25, 2021, the hours for the PennOpen Pass Call Center are Monday through Friday, 7 AM – 5 PM.
  • Vendors and contractors should contact their health care provider with medical questions.

Technical support

  • University users should contact their school, center, or entity IT support team.
  • UPHS users should contact the Penn Medicine IS Help Desk via webform or by phone at 215-662-7474.
  • Vendors and contractors should contact the IT support team at the school, center, or entity they are visiting or for whom they work.


For media inquiries, contact Ron Ozio.