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We are here to help!

For general feedback, please email or call 215-615-6633.


  • UPHS employees and affiliates with questions about their pass status or instructions should contact the PennOpen Pass Call Center at 215-615-6633. Effective June 1 the hours for the PennOpen Pass Call Center are Monday through Friday, 7 AM – Noon. Individuals who contact the Call Center outside of normal operating hours can leave a voicemail. This voicemail is checked regularly, and your call will be returned within the next business day.

Technical support

  • University users should contact their school, center, or entity IT support team.
  • UPHS users should contact the Penn Medicine IS Help Desk by phone at 215-662-7474.
  • Vendors and contractors should contact the IT support team at the school, center, or entity they are visiting or for whom they work.


For media inquiries, contact Ron Ozio.