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General Information

What is PennOpen Pass?

PennOpen Pass is a daily symptom tracker designed to reduce the risk of COVID-19 spreading within the Penn community. After a one-time enrollment process, users complete symptom checks before leaving their residence for the day. Users who report no symptoms and no recent contact with someone who may have COVID-19 get a Green Pass. Users who receive a Red Pass are directed to assistance and follow up tailored to their individual needs by a team of clinicians.

What is the purpose of PennOpen Pass?

PennOpen Pass is part of Penn’s strategy to reduce the risk of COVID-19 spreading within the Penn community. The purpose of this program is to:

  1. Identify individuals whose health may be at risk or may pose health risks to others,
  2. Support those individuals to receive assistance, which may include COVID-19 testing, self-isolation, contact tracing, and medical care, and
  3. Monitor trends related to COVID-19 to enable timely allocation of resources for campus health and safety.

Who is eligible for PennOpen Pass?

The following user groups are currently supported to use the tool:

  • Faculty, postdoctoral trainees, students, and staff with PennKey or UPHS credentials
  • Vendors and contractors with PennKey, UPHS credentials, or PennPath

Usage

What happens if I have been traveling or participating in large groups?

Your continued daily use of PennOpen Pass continues to be an effective tool to help keep the campus safe.

Penn Medicine employees, should be mindful of the following policy, effective June 1:

  • Domestic travel will no longer require pre-approval if the travelers are fully vaccinated.
  • International travel will not require pre-approval if it is to a CDC Level 1 or 2 country if the travelers are fully vaccinated. Non-vaccinated to any CDC Level country and vaccinated travelers to CDC and travelers to CDC Level 3 or 4 countries will continue to require approval.

All travelers are expected to follow local, state, and Penn Medicine guidelines regarding quarantine, testing, masking and should be prepared for changes and modifications in guidelines by any of these groups. As government restrictions and guidance pertaining to domestic and international travel continue to evolve, we encourage anyone planning to travel to consult the most up-to-date information.

Penn Medicine faculty and staff should continue to exercise vigilance in their personal activities. Personal travel and attendance at events with large crowds, such as sporting events and concerts, may result in exposure to contagious individuals, which would incur personal risk and risk to our patients and other healthcare providers.

Members of the University community coming from outside the Commonwealth of Pennsylvania should be mindful of current guidance from the Pennsylvania Department of Health and the City of Philadelphia. Traveling remains a risky activity for COVID-19. All travelers, even those who are vaccinated, should continue to wear a mask while traveling, socially distance when possible, and practice good hand hygiene. Travel guidance is fluid and changes frequently.

As of May 18, 2021, the University lifted its travel suspension and implement restricted travel guidelines for all domestic and international Penn-related travel. The new guidelines will require those travelling to be fully vaccinated against the COVID-19 virus, with exceptions provided only for medical or religious reasons. Faculty, staff and students may travel domestically or to countries rated CDC Level 1 and Level 2 without a petition. Penn-affiliated group travel will be permitted starting July 1, 2021. Penn Travel Guidelines and Procedures apply to Penn-affiliated (outbound) travel only. Inbound travel is NOT considered Penn-affiliated, and will continue to be governed by city, state and federal directives.

All University travelers are expected to follow local and state guidelines regarding quarantine, testing, masking, etc., and should be prepared for changes and modifications. As government restrictions and guidelines pertaining to domestic and international travel continue to evolve, we encourage anyone planning to travel to consult the Penn Global Travel Guidance website for the most up-to-date information.

How often do faculty, postdoctoral trainees, staff, and students need to use PennOpen Pass?

Faculty, postdoctoral trainees, staff, and students arriving on campus are required to complete daily symptom checks using PennOpen Pass. Symptom checks must be completed before leaving their residence for the day or when calling out sick from work or school, including on weekends, to reduce the risk that any COVID-19 case could lead to an outbreak. Daily symptom tracking enables PennOpen Pass to act as an early warning system of potential COVID-19 infections on campus. If COVID-19 cases are diagnosed, clinical staff and contact tracers will respond quickly to contain spread and connect individuals at risk to care in an expedited manner. For persons working or learning remotely 100% of the time, PennOpen Pass still provides access to expedited clinical guidance should a need arise. For persons working or learning remotely less than 100% of the time, the expectation is to complete PennOpen Pass daily.

When should symptom checks be completed?

You should complete your symptom check before the start of your work or school day or if you are calling out sick that day. If you are reporting to a University building or Penn Medicine facility, your symptom check must be completed before you depart for campus. This will give time for clinicians to respond to your needs and give you time to change your plans. If required, you must notify your supervisor or other points of contact about your symptoms or potential exposure.

I am a vendor or contractor coming to campus. How often do I need to use PennOpen Pass?

Vendors or contractors are required to complete symptom checks using PennOpen Pass on the days they visit a University building or Penn Medicine facility. If you are a vendor or contractor who routinely reports to campus, either at the University or Penn Medicine, you should plan to use PennOpen Pass daily. Daily tracking is critical to reducing the potential spread of COVID-19 as it will enable your health care provider to act quickly if COVID-19 is detected.

You are not required to use PennOpen Pass if 1) you work for a company that uses a COVID-19 screening process approved by the University or Penn Medicine, and 2) you are not entering a University building or Penn Medicine facility.

How long is my Green Pass valid?

Your Green Pass is valid through 3:59 a.m. every day. To generate a new pass, perform a symptom check after 4:00 a.m. by logging in at PennOpen Pass.

I am returning to campus after working or learning remotely 100% of the time. When should I start my daily symptom checks?

Individuals returning to campus after working or learning remotely 100% of the time should begin performing daily symptom checks using PennOpen Pass at least one week before their scheduled return to campus. It is most important to complete your daily symptom check on the day you are returning to campus before you arrive on campus.

I am going back to working or learning remotely 100% of the time after being on campus. For how long should I do daily symptom checks?

Individuals going back to working or learning remotely 100% of the time after being on campus should perform one week of daily symptom checks following their last day on campus.

What are the Principles of Responsible Conduct?

Faculty and staff are expected to follow the Principles of Responsible Conduct in their use of PennOpen Pass. The Principles of Responsible Conduct articulate the basic expectations that should guide each of us in our work, and conduct of activities, for the University and Health System with the highest standards of integrity and ethics.

What is the Student Campus Compact?

The Student Campus Compact outlines expectations for all Penn students regardless of where you are living during the COVID-19 pandemic. By enrolling as a student during the pandemic, you agree to adhere to the expectations for physical distancing and other public behaviors, including daily symptom checks on PennOpen Pass.

Is time spent using PennOpen Pass compensable?

The time spent using PennOpen Pass is not compensable work time for hourly paid staff under law.

How do I complete PennOpen Pass on days I cannot use electronic devices due to religious observance?

If you are on campus on a day when you cannot use electronic devices due to religious observance, please use the verbal attestation lane at building entrances. If you are not coming to campus, please monitor yourself for symptoms and potential exposure. If you receive a Red Pass or experience symptoms or potential exposure, contact the PennOpen Pass Call Center at 215-573-6355 or call Student Health Service at 215-746-3535 to seek guidance on next steps.

How do I report a Health System entity-specific concern of the use of PennOpen Pass? (For example, someone who purposely clears their Red Pass and goes to work after being instructed to quarantine by Red Pass Management)

Please use the COVID-19 Safety Concern Submission form and the entity responsible for complaint area will receive the details of the complaint and respond within 48 hours.

If you are unable to complete the form, please contact Penn’s Reporting and Help Line, 215-P-COMPLY.

How do faculty, staff, and postdocs report a health or safety concern about the use of PennOpen Pass?

Please use the COVID-19 Safety Concern Submission form and the entity responsible for complaint area will receive the details of the complaint and respond within 48 hours.

If you are unable to complete the form, please contact Penn’s Reporting and Help Line, 215-P-COMPLY.

Pass Status

What happens if I get a Green Pass?

Users who report no symptoms and no recent contact with someone who may have COVID-19 get a Green Pass. This means you are “cleared” for the day. Individuals reporting to campus will be expected to show their Green Pass on entry into buildings, wear a face covering, and practice physical distancing.

What happens if I get a Red Pass as a result of my answers to the screening questions?

Users who do report symptoms or recent contact with someone who may have COVID-19 get a Red Pass. This means you are “not cleared” for the day. Users who receive a Red Pass will be asked to answer additional questions which allow follow up to be tailored to their individual needs. It is important to read the instructions provided on your Red Pass carefully and follow them right away. Our goal is to get things back to normal quickly, for you and the Penn community.

  1. Self-isolate at home and do not go to work/class in-person.
  2. Stay home, wear a face covering, and avoid contact with others - including those you live with.
  3. Contact your manager or Campus Health (if you are a student) to let them know about your absence from work or class.
  4. Seek care and advice from one of the following clinical team(s): Occupational Medicine, your primary care provider, or Campus Health. If you would like to speak to a Penn Medicine clinician to discuss your situation, please schedule a call using this link: https://pennmedicine.org/on-rn.

I made a mistake on the symptom check.

If you do not get a Green Pass as a result of a genuine mistake, you can retake the symptom check at PennOpen Pass by simply re-clicking the original link to complete the symptom checker again with more accurate answers. When you submit your answers, you certify that the information is true and correct to the best of your knowledge.

I am a University student, faculty, postdoc, or staff member participating in the Penn Cares spring semester testing program. Why did I receive a Red Pass even if I answered all of the questions “No”?

University community members who are participating in the Penn Cares program may get an automatic Red Pass for two reasons:

  • You have a Red Pass because you did not schedule your test for one week and your COVID-19 status is unknown. Schedule your next test as soon as possible to be in compliance with the program. Your Red Pass will clear within 24 hours after scheduling your next test.
  • Your recent test returned a positive result.

For more information, visit the Penn COVID-19 Response website.

Will I be locked out of my dorm if I don’t get a Green Pass?

No, you will not be prevented from getting back into your own College House/Sansom if you do not have a Green Pass. Please be sure to follow the instructions in PennOpen Pass, but your College House is where we want you to go to stay safe if you need to quarantine. Security and building managers at all dorms have been trained on PennOpen Pass, and there will be someone on-site at all dorms 24/7 to make sure you get back into your dorm safely.

I have a Green Pass but I am sick/feel unwell.

Do not come to work or class in-person if you are sick or feel unwell, even if you have a Green Pass. Contact your health care provider for guidance. PennOpen Pass is a screening tool to help identify people who need COVID-19 testing or quarantine advice to reduce the risk of an outbreak. It does not screen you for other illnesses. If you have other symptoms you may be contagious with something else.

Why does my Green Pass have a 3-character code?

PennOpen Pass has started a Real Green Pass program to protect the Penn community. A random, three-character code is generated daily at 4am.

Testing

Where do I go for testing? Do I need an order?

Healthcare personnel and Red Pass holders may access these resources for testing. If you need additional assistance, call the PennOpen Pass Call Center 215-573-6355.

When you go for testing:

  • wear a face covering
  • practice physical distancing

Faculty, staff, postdoctoral trainees, and students who are tested outside of PennOpen Pass and Penn Medicine will receive subsequent instructions on how to provide the test result electronically to PennOpen Pass. After the test results are communicated, someone from Occupational Medicine or Campus Health will be in touch to determine next steps.

How will I get my results?

If you were tested at a Penn Medicine test site, access test your results from MyPennMedicine. University faculty, postdocs, staff, and students who test through the University program or PennOpen Pass can access their test results, generally available after 48 hours, through https://covidresults.upenn.edu/.

What should I do while I wait for my results?

  • Do not go to work or class while waiting for your test results.
    • It is important that you stay home and avoid contact with others, including the people you live with.
    • If you must leave your home, wear a face covering and practice physical distancing.
  • Faculty and staff should inform their manager/department chair if they need to be out of work for more than one day due to a delay in obtaining their test results or being told to be out of work by PennOpen Pass.

How do I report my time?

For University employees, refer to the COVID-19 Sick Time and Leave Guidance. For UPHS employees, refer to the UPHS Human Resources COVID-19 Guidelines (you must be on the UPHS network or logged in via VPN to access this resource). If your supervisor has questions, please ask them to contact the PennOpen Pass Call Center at 215-573-6355.

What will happen if I test positive for COVID-19?

Faculty and staff will receive guidance on what to do next from a Penn Medicine clinician and students will be contacted by Campus Health. Please share the detailed guidance with your supervisor so that they can support you as needed.

Will contact tracing be conducted?

Contact tracing can help reduce the risk of COVID-19 spread. Student contact tracing will be handled by Campus Health. If you are a University employee, someone from Penn will contact you. If you are a UPHS employee, someone from Penn Medicine Infection Control and/or the Center for Public Health Initiatives (CPHI) will contact you.

When can I return to work/class in-person?

If you test positive for COVID-19, Occupational Medicine (faculty/postdocs/staff) or Campus Health (students) will work with you to determine when you can return to work/class in-person. Your return date will depend on a number of factors. If you are ill otherwise and do not have COVID-19, your personal health care provider or Student Health Service will determine when you can return to work or class.

As a vendor or contractor, how do I reset my pass?

If you have symptoms or potential recent exposure, please contact your health care provider for guidance. When you are cleared by your provider, you can retake your symptom check on PennOpen Pass.

What is the cost of testing at Penn Medicine for University of Pennsylvania faculty and staff / UPHS staff?

Penn Medicine appreciates the challenging time we are all facing during this national emergency. The PennOpen Pass team does not want you to worry about how you will pay for a COVID test should you need one. If you have health insurance coverage, most health plans are waiving any patient responsibility in full. For those without healthcare insurance or eligibility for any government programs, Penn Medicine will not bill you for the COVID test. If you are a UPHS staff member, there is no cost to you if you are tested through the PennOpen Pass.

What is the cost of testing at Penn Medicine for Penn students?

The Penn Student Insurance Plan (PSIP) covers COVID-19 testing. If you are directed to testing by PennOpen Pass due to symptoms or exposure, other U.S. insurance plans should cover the cost of the testing under the Families First Coronavirus Response Act. The Act requires U.S. health plans to fully pay for COVID-19 testing deemed “medically necessary.” Contact your health insurance company with questions. If you do not have insurance coverage for COVID-19 testing and are required to be tested by PennOpen Pass, the University will cover the cost of testing.

Do I need documentation to show that I am cleared to return?

Campus Health (for students) or Occupational Medicine (for faculty/staff) will clear you for return by talking to you about your test results and symptoms. Do not return to work or class in-person until you are cleared. If you have a COVID-19 test done outside of Penn Medicine, please be ready to provide documentation of your test result to Campus Health or Occupational Medicine. You do not need to provide documentation of clearance to your manager, professor, or other supervisor. When you are cleared, you may start your PennOpen Pass daily screenings again. Please complete them as you were doing before.

Access

How do I save or share my Green Pass?

Use the “Email” and “Text” buttons on the Green Pass to send the pass to yourself. This will allow you to quickly access your Green Pass when you arrive on campus or move between buildings. You can also print your pass or take a screenshot on your phone. Your Green Pass is issued to you because you completed your personal symptom check. It should not be shared with anyone whose intent is to bypass completing their own personal symptom check.

I don’t have a phone, or my phone is broken/lost.

If you have PennKey, UPHS credentials, or PennPath, you can complete your daily symptom check on a computer on the PennOpen Pass website and print your Green Pass. If you do not have access to a computer or printer, follow the check-in process at your building for people without PennOpen Pass.

How can Penn faculty, staff, and students living outside the United States access PennOpen Pass?

Penn faculty, staff, and students living outside the United States can access PennOpen Pass using the University’s VPN client. See the VPN Getting Started Guide for instructions.

Are there special COVID-19 ridership requirements I need to know before riding Penn Transit?

Yes. In addition to displaying a valid institutional identification card, all Penn Transit riders will be required to display a Green Pass in a manner consistent with the current protocols for building entry on campus. Individuals who do not have access to the PennOpen Pass program must either display their respective institution’s valid COVID screening pass or participate in driver-conducted screening and offer their verbal attestation. Individuals who respond “Yes” to any of the attestation criteria will not be allowed to ride in the vehicle.

How do I use the PennOpen Pass QR Code?

The QR Code is a convenient alternative to entering the PennOpen Pass website address in your smartphone’s browser. You must have a QR Code reader installed on your smartphone. Open the QR Code reader on your phone. Hold your device over the QR Code displayed on PennOpen Pass signage so that the code is clearly visible within your smartphone’s screen. Follow the steps of your QR Code reader to get access to the PennOpen Pass website.

Settings

I want to sign-up for text reminders

You can sign-up for a daily text reminder and set your reminder time in your PennOpen Pass profile.

I want to change my text reminder time

Log-in to PennOpen Pass and edit your profile to change your reminder time.

I don’t want to receive text messages from PennOpen Pass

If you do not want to receive text reminders, text back STOP. You will still need to complete PennOpen Pass daily. You have the option to complete it via the website. Bookmark the link for easy access. Text back START at any time to begin receiving texts again from PennOpen Pass.

Privacy

How is my data protected?

We are committed to protecting the privacy and security of your data. See the PennOpen Pass Privacy Statement for more information.

Who developed the PennOpen Pass application?

PennOpen Pass was developed by the Penn Medicine Information Services software development team.

Do I need to install PennOpen Pass on my phone?

You do not need to install PennOpen Pass on your phone. PennOpen Pass is a mobile friendly website that runs in your phone or computer’s web browser, just like any other website that you would visit.

Does PennOpen Pass have access to data on my phone, such as photos, location data, etc.?

PennOpen Pass does not access the personal data on your phone. The application only stores information related to your completion of each day’s symptom survey. This data is stored securely.

What is the data retention policy for PennOpen Pass?

Penn will retain personally identifiable information collected through PennOpen only as long as necessary to respond to the COVID-19 pandemic, after which time it will be securely deleted.

Vaccine

How should I enter my symptoms in PennOpen Pass in the first 48 hours after receiving my COVID-19 vaccine?

As members of the Penn community begin receiving vaccinations, PennOpen Pass will remain an important tool. In the coming days and weeks, please pause, read, and respond to survey questions carefully. Do not report symptoms of unusual fatigue, fevers, or chills if you received a COVID vaccine within the past 48 hours. If you have other symptoms or these symptoms persist beyond 48 hours, report as usual. After 48 hours, PennOpen Pass will help distinguish between symptoms related to the vaccine and those which require other clinical guidance.

Do I need to continue using PennOpen Pass even if I have been vaccinated?

Yes, if you have been vaccinated, you must continue to answer PennOpen Pass questions to screen for symptoms and exposures concerning COVID-19. If you experience symptoms or exposures and generate a Red Pass, you will be guided through additional screening questions informed by the latest clinical guidance and scientific evidence used by Penn Medicine clinicians to determine quarantine timeframes or other next steps for your situation. The PennOpen Pass team does consider vaccination status when guiding PennOpen Pass users about their next steps.

Am I required to be vaccinated?

On May 19, 2021, the University of Pennsylvania Health System announced that UPHS (Penn Medicine) will require all employees and clinical staff to be vaccinated against COVID-19. UPHS expects that University employees in clinical roles within the health system and contract employees will also be vaccinated. Employees and medical staff are encouraged to become fully vaccinated as soon as possible, but no later than September 1, 2021. Effective July 1, 2021, all new hires must provide evidence of prior completion of the vaccination series by a two or single dose vaccine. Access more details.

The University requires all students to be vaccinated for the 2021-2022 fall semester. Vaccine requirements for faculty, staff and postdocs will be communicated during the summer of 2021.